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A representative will contact you by phone within 2-3 business days.

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FAQ (Store)

Q.Is a reservation required for visits?
A. No need if you are just visiting our store. If you would like to experience our products and experience (tea ceremony, kimono dressing), please contact us,Reservation PagePlease make a reservation through
Q.What are the opening hours of the museum?
A. We are open from 10:00 to 17:30. We are closed on Sundays.
Q.How much is the admission fee?
A.Admission is free.
Q.Is there parking available?
A.Yes, we have parking space for 7 cars.
Q.Can I rent a wheelchair?
A.We do not have wheelchairs available for rental. We apologize for any inconvenience.
Q.Can children enter?
A.Many fragile crafts are on display. We kindly ask children who may run around or handle the artwork indiscriminately to avoid entering. We appreciate your understanding.
Q.Is there a limit to the number of people who can reserve a trial?
A. As a rule, we limit the number of participants to 10, but if there are more than 10, please contact us by phone or e-mail.

FAQ (Online Shop)

Ordering Information
Q.I have not received an e-mail after placing an order. What should I do?
A. It is possible that your order was not completed correctly or that your e-mail address is incorrect. Depending on your e-mail settings, e-mails from this site may be sorted into your "junk mail folder. In the unlikely event that you do not receive the e-mail, please check your junk mail folder.
If you have set up a domain-designated receiving system to prevent spam mail, etc., please set up the "@yabushita-hd.co.jp" domain-designated receiving system, as you will not be able to use the e-mail-based services on this website. Please specify the domain of "@yabushita-hd.co.jp" when you set up the domain-specified receiving setting. If you still cannot check your e-mail after making the above settings, please contact us using the inquiry form or by phone.
Q.Is it possible to have a receipt issued?
A. A receipt will be substituted for the slip or other documents at the time of product delivery. In the case of credit card payment, the statement issued by the credit card company, and in the case of bank transfer, the receipt at the time of transfer will be used in place of a receipt. If you would like a paper receipt, please indicate your request in the remarks. Our staff will respond to your request.
Payment Methods
Q.What payment methods are available?
A. Credit card payment, Amazon Pay, and bank transfer are available.
Q.Can I change the payment method after ordering?
A. We cannot change the payment method after the order is completed.
Shipping
Q.When will I receive my order?
A. It depends on the delivery destination, but we usually ship in-stock items within 3 business days after the order is placed. After that, it depends on the delivery company's estimated delivery time.
If you specify a specific date, we will ship approximately 1-5 days prior to the desired arrival date, depending on the region.
Q.Can I choose a delivery company?
A. Only Yamato Transport and Sagawa Express deliver.
Q.Can I specify the delivery date and time?
A. For items in stock, you may request a delivery date and time from the 5th business day after the date of your order. However, please note that we are unable to accept delivery date and time requests for items that are waiting for delivery.
Q.I have not received my order. What should I do?
A. Merchandise will be shipped within 3 business days after order confirmation and payment confirmation, and it takes about 5 to 7 days for the merchandise to arrive. Please check if you have received a shipment confirmation e-mail and check the delivery status using the shipping slip number, or contact us using the Inquiry Form with your order number.
Cancellation or change of order
Q.I want to change my order.
A. As a rule, we cannot accept changes for customer reasons after an order has been completed. Please understand this in advance.
Q.I want to cancel, return or exchange my order.
A. In principle, we do not accept cancellations, returns, or exchanges for customer reasons after an order has been completed. Please understand this in advance.
Q.I would like to change the arrival date and time of my order.
A. Please contact us using the Contact Us form with your order number, name, and your request. Please note that we may not be able to meet your request if the date is close. Please understand this in advance.
Q.What should I do if I want to cancel or return an order?
A. We accept changes, cancellations, and returns after purchase only if you contact us at least 5 days prior to the delivery date with your order number, name, and the reason for your order using the Contact Us Form. For Kyushu and Okinawa, however, we will only accept changes or cancellations up to 7 days prior to the delivery date. Please note that changes or cancellations will not be accepted after that date.
Other
Q.How can I search for products?
A. You can find us by using the free word search in the search window on the site.
Q. How do you handle personal information?
A. Please refer to our Privacy Policy regarding the handling of personal information.
Q.What if I want to ask a question that is not in the FAQ?
A. Please use the inquiry form below to contact us.

Contact us by phone

011-688-7230011-688-7230
Hours of Operation:
10:00-17:30

Closed：Sunday

Contact us by e-mail

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